Trend micro keeps updating

I have Creators Update and run the latest TM version 11.1.1045, that was released two days ago, just fine.Hi, I have Problems with Trend Micro Internet Security 2017 after updating with Windows Pro, 64bit, Creators Update.To check your serial number, refer to this Knowledge Base article: Locating the serial number of your Trend Micro Antivirus for Mac.You receive the following notification message from your Trend Micro Security software: "​Connect to the Internet Your protection depends on getting the latest threat information from Trend Micro.After installing the creators update, my Laptop ran into a bluescreen with error code "UNEXPECTED KERNEL MODE TRAP". I was able to start Windows 10 in Safe Mode and to uninstall Trend Micro. Hi andreas.linke and welcome to Trend Micro Community!With regards to your case, let us verify first if your computer has successfully upgraded to the Windows 10 creator update.If you continue to get the notification, check this Knowledge Base article on how to scan your computer using Housecall: Scanning your computer using Housecall. Now intermittently after boot up, Trend Micro fails to start.

I understand that you have just upgraded your computer into Windows 10 Creator update and after boot up your Trend Micro program fails to start again. (Check version number by right click TM icon in system tray and choose "Check for Program updates").

Your Trend Micro subscription should not be expired.

To check your serial number and subscription, log in to your Trend Micro Account.

Hi @danielos2, Apologies for all the troubles you had from this issue.

We understand your concern about the continuous prompt you're getting to update your Trend Micro even though when you check your software information, it appears that you have the latest update.

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  1. Nov 12, 2017. Hi @debs1707 and welcome to the community! Since you have a Premium Service entitlement to your subscription. We advise that you contact our 24/7 Premium hotline immediately for assistance on this matter. You may refer to the link below for the contact details Contact Trend Micro Technical Support… continue reading »


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    Apr 26, 2017. So let me get this right, Trend Micro didn't know Micro Soft was coming out with Windows 10 Creators Update and wasn't able to run pre-release version to test its software before hand.maybe its time to change Anti-virus software with one that keeps up with what is going on. My Trend Micro keeps.… continue reading »


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    Jan 13, 2018. i keep having the same problem with my trend micro! this will be the 4th time that it will not update. it keeps telling me to connect to the internet. a.… continue reading »


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    Nov 30, 2017. I keep getting told to update my Trend software, but then also it's then telling me it's up to date. The red cross on the icon is present, I check for up.… continue reading »


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    Jul 20, 2017. have to update automatically, however please be informed that it is also essential to have an antivirus program that gets antivirus updates in real time. This is because due to the increase in risk from getting threats online, getting the most up-to-date patterns is important to keep your device safe at all times.… continue reading »


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