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The resulting increase in trust in the service is expected to encourage more customers with accessibility needs to travel by rail.

Andrew Flood, Director for intelligent mobility and also chairman to an international charity for people with disabilities, says: “TOC Ability is set to transform future rail services for disabled passengers, who are often the most vulnerable, so they feel confident to travel.

allowing the consortium to scope, develop and pilot the TOC Ability platform.

Testing, in a live train station environment across London, will start in Summer 2018, with the project’s Accessibility Panel, a group of people with varying accessibility needs.

Atkins’ intelligent mobility team is providing project management, functional design and business modelling expertise to support the development and implementation of the new system.

By sharing increasingly accurate journey information in real-time between staff and customers, TOC Ability promises to make journeys more seamless and reliable, reducing passenger anxiety and stress and enhancing comfort.

The Rail Safety Standards Board (RSSB) co-funded programme will facilitate the sharing of disabled customers’ travel requirements with train operating companies (TOCs) and other service providers.

Atkins is part of a seven-partner consortium who are developing a digital platform that is setting out to improve the rail travel experience for disabled passengers in the UK.

TOC Ability will also be designed to meet international governance standards for data protection, including compliance with the EU’s General Data Protection Regulation Act in respect of sharing sensitive customer data.

Atkins is working in collaboration with industry and academic partners as part of the TOC Ability consortium that includes Transport for London, Arriva UK Trains, Goss Consultancy, Enable i D, University of Surrey and Loughborough University.

By increasing accessibility and trust in rail services we are looking to encourage more disabled passengers to make regular journeys and to feel that they are an integral part of our mobility system.” For more information visit the i M Hub: or

Toc The modern design proposal is derived from Dubai’s heritage and centuries-old tradition of Emirati culture: historic fishing and pearling.

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